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Select Subject or Select Sky: Unexpected error message "Something went wrong" (Windows)

New Here ,
Jun 26, 2022 Jun 26, 2022

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Ive recently purchased a  new laaptop DELL Inspiron 15 3000 its nice and quick, however, when i want to use the sky or subject mask a Warning comes up  Titled " Something went wrong". "There was an unexpected error and your request could not be completed. Ive tried to uninstall Lrc and reinstall it but it doesnt put the problem right, can anyone advice what maybe the problem and how to rectify it.

 

Thanks Pete

 

 

 

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Adobe Employee ,
Jun 29, 2022 Jun 29, 2022

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Hi Pete,

 

Sorry to hear that you are getting an error message while trying to use the the sky or subject mask in Lightroom. We're here to help.

Could you please share the version of Lightroom (Help > About Lightroom) and the version of the operating system on your computer? Are your graphic drivers up-to-date? Can you re-download and install them? Have you recently imported any images into Adobe Lightroom? Since when are you seeing this issue? Is it happening with particular file formats?

Have you tried any troubleshooting? 

 

Please try the steps mentioned in this article: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4.

You can also check this discussion on our community about something similar: https://community.adobe.com/t5/lightroom-classic-discussions/p-windows-only-select-subject-or-select...

 

 

Let us know how it goes.

 

Thanks.

Ranjisha

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