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Smart Previews not downloading to Lightroom mobile

New Here ,
Aug 29, 2022 Aug 29, 2022

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Hi

I've just updated lightroom classic to v11.5 and have lost the ability to see synced imaged in lightroom mobile. On both desktop and phone it can correctly tell me how many images in each collection, and I can see on my phone grey boxes representing the images, but the image previews never load. They just get stuck downloading. I've tried uninstalling and reinstalling lightroom mobile but no joy. I've had a look around the menus on classic to see if there's anything but no joy. Any help much appreciated

 

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Emma

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Community Expert ,
Aug 30, 2022 Aug 30, 2022

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Do you see the images when you sign into your account at lightroom.adobe.com? 

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New Here ,
Aug 31, 2022 Aug 31, 2022

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Hi. Yes I can see them online but on my phone we never progress beyond this point

 

E58AFD7B-F694-428B-88E2-13A531A14624.png

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