Some features not available in certain countries

[Pavel_Popovich2015]

In the Lightroom iOS app, some features are blocked with a message saying they are not available in Russia and Belarus. However, I live in an EU country, not in those countries.

[Charlie.D · Accepted solution]

Hello @Pavel_Popovich2015 

Existing subscribers in the countries you mentioned have no limitation of service.  All that is happening is that sales are currently restricted, as mentioned at: https://blog.adobe.com/en/publish/2022/03/04/adobe-stops-all-new-sales-in-russia 

My guess is your account details point to a restricted region even if your current location is now different.  I am not in Adobe Support, but you may want to contact them if you need help updating your current country of residence to see if they can possibly help.  Please visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.  If your Adobe ID region is not the issue, and this is about your iTunes account/payment location, then you will need to resolve this within Apple's system.

Thank you

[Pavel_Popovich2015]

Thank you for your response. I've changed all the details several years ago, when I moved to EU, othervise it would be impossible to use this email for logins. But anyway, I fixed this problem by creating the new Adobe account directly with my actual country, so now I can use it.