Something went wrong - create new mask in Lightroom

[Kamil23248139uc30]

Hi,  

I have a problem when Lightroom on my Windows PC. When I try to create some new mask, I got an error titled "Something went wrong". Further description is: "There was an unexpected error and your request nould not be completed." 

When I try to do the same on my notebook (also working on Windows), there are no problems like this. 

Can You advise what should I do to have it fixed?

Below is the system info for my PC: 

Lightroom version: 7.5 x64 [ 20240801-2320-5b173a1 ] (Aug 1 2024)
NGL Version: 1.37.0.9
WF Version: 6.4 b041ae4
VF Version: 1.0.139
HIL Version: 40409
CAI Version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0

Operating system: Windows 10
OS Version: Windows 10 Pro (2009)
Application architecture: x64
System architecture: x64
Computer model: ASUS System Product Name / 13th Gen Intel(R) Core(TM) i5-13500
Logical processor count: 20
Processor speed: 2,4 GHz
Built-in memory: 32509,4 MB
Real memory available to Lightroom: 32509,4 MB
Real memory used by Lightroom: 2391,7 MB (7,3%)
Virtual memory used by Lightroom: 4165,2 MB
Memory cache size: 0,0 MB

Internal Camera Raw version: 16.5 [ 1953 ]
Maximum thread count used by Camera Raw: 11
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 442MB / 16254MB (2%)

Display: 2560x1440
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: NVIDIA GeForce GT 1030 (32.0.15.5612) - 2 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU4, hard: success, soft: success, al: No, dl: No
OS Media Capability: true

[JohanElzenga · Accepted solution]

Your NVIDIA GeForce GT 1030 GPU has known issues with the graphic drivers. Make sure you update to the latest Studio driver. Do not us the Game Ready drivers.

[Kamil23248139uc30]

Hello, 
Thank You for Your reply. I was aware about the problems with GT1030 GPU and that's why I turned off graphic acceleration in Lightroom in Edit->Preferences->Performance. Shouldn't this be enough to work okay?  

[Kamil23248139uc30]

Edit: Ok, I removed GT 1030 GPU from my PC and run Lightroom on intagrated GPU. 
Now seems to be working fine. I will check how it looks after longer usage but if it's really due to GPU then I am a little bit shocked.  
Is there any list of GPU's who are "safe" to buy and be used with lightroom? 😄 

[JohanElzenga]

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html