Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.

Sony A7RIII ARW and JPG to LR do not open, but PS does

New Here ,
May 26, 2021 May 26, 2021

Copy link to clipboard


Hard drive fail on my Big Mac - no worries - all is saved.  New Laptop, installed all softwares (Adobe Creative Cloud),  Sony ARW, etc.  
1. I can download images to computer and see them, however, they won't import into LR, classic or CC. Hmmm. So, I try jpg. Same problem.

2. BUT, I can import the image into PS, manipulate it, and email it. - no problem. HOWEVER, image will NOT import into LR.  Message " Some import operations were not performed". Files appear with a _ in front as in _DeK2047.JPG.  
3. Examing files elsewhere (I cannot recall) I note a txt after  these files.  IDK why.

4. I've removed LR, and reinstalled.  BUT, I'm NOT seeing the same format of Adobe choices that I had on my now dead Big Mac.  Odd. (I assumed it was an update....). Specifically, I used to see a LR Classic Creative Cloud. 
5.  My Adobe  LR is up to date. 10.2
6.  I did download the Sony Imaging Converter app. Not seeing any difference nor help...?
7. I did take an image, bring it into PS, bring it into Portrait Pro - no problems. I still will not import into LR. 


In summary: 
I can see images, process in PS, but cannot import into LR, regardless if ARW or jpg. 



Not a techie. 









Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation