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Spinning blue circle

New Here ,
Oct 25, 2017 Oct 25, 2017

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I've recently updated to the new Lightroom CC on my Mac. I used the application once to review a large number of photographs taken over the weekend. Now when I open the application, I get the spinning blue circle. I've followed all the forum instruction I can about trashing/renaming various folders and re-installing Adobe CC. Nothing works. I can't access my photos. Any suggestions please?

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correct answers 1 Correct answer

New Here , Jul 12, 2018 Jul 12, 2018

by Mohit Goyal on Oct 26, 2017 11:01 PM

I have got some steps for you to follow.

  1. Quit Lightroom CC
  2. Navigate to the catalog folder
    1. In Mac Finder, go to Pictures.  Right click on Lightroom library.lrlibrary and choose “Show Package Contents”
    2. In Windows Explorer, go to c:\users\<username>\AppData\Local\Adobe\Lightroom CC\Data
  3. You’ll see a folder with a long string of characters for the name.  Open that.
  4. Select any file that starts with “Managed Catalog” and delete or move the files to the desktop location
...

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New Here ,
Oct 28, 2017 Oct 28, 2017

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I have the same issue.  Application just spins and spins and never loads.  I have tried every single trouble-shooting tip I can find and nothing works.  I've even tried installing Lightroom CC on another Mac and got the same behavior.  I even setup a brand new Adobe ID to start with a completely fresh database, and still the same behavior!  I am using a Mac on High Sierra.  Maybe Lightroom CC is just not compatible with High Sierra?

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New Here ,
Oct 31, 2017 Oct 31, 2017

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Same issue here.

Using latest version of Lightroom CC on a Windows 10 (version1709) PC (Surface Book) .

Un/Reinstall didn't help.

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Community Expert ,
Nov 11, 2017 Nov 11, 2017

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Same problem. Uninstall reinstall doesn't help. Everything works fine on iOS, web, and Classic.

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Community Expert ,
Nov 11, 2017 Nov 11, 2017

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Using Lightroom CC on Windows 10. Still working. I have only downloaded a few images directly, so I don't have very many full-sized images in the cloud. But they still load as well as all my collections from Lightroom Classic CC. The other difference may be is that both programs are on the same computer still. I haven't ventured to install Lightroom CC on another computer yet.

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Community Expert ,
Nov 11, 2017 Nov 11, 2017

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Fixed my issue by rebooting the entire machine. A bad authentication had gotten stuck in Lightroom CC but only in Lightroom CC. Loggin out and back into my CC account did not help nor did deleting everything to do with Lightroom CC including preferences and its library but rebooting the computer did.

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Contributor ,
Jan 24, 2018 Jan 24, 2018

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Same issue here on Window 10. It was working fine for a while but now nothing. LR knows im logged in as the program says its licensed to me, but it cant get any data from the Adobe side, not even how much Cloud space i have/used

On the same PC LR Classic is working fine with synced images.

If i try and add files to LR CC that i have already added it tells me there is an error and the file is already synced, even though there is nothing in LR CC at all. Its not just a warning, its a convoluted error message.

Bloody mess.

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Community Expert ,
Jan 24, 2018 Jan 24, 2018

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Fliplip, have you tried the solitiun in here? Completely log out of creative cloud from the cc app. Reboot the computer. log in to creative cloud again and go back to Lightroom CC. That resolved the spinning blue circle for me a few times now. I noticed in my computer log files that lightroom CC was trying to use an empty logon to creative cloud. No clue where it is getting that but logging out and rebooting seems to be the only way to clear it

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Contributor ,
Jan 24, 2018 Jan 24, 2018

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Thanks for the reply but yes, ive tried that.

In fact i use two accounts on my PC, and it was after changing accounts and back again that this issue appeared. Ive even uninstalled LR CC twice.

My personal account has LR CC and Classic installed, my work account has Audition and Indesign, so they shouldn't interfere with each other. This was been working fine until about a week ago.

My PC gets turned off each night so its getting regular reboots, but i have tried your method a few times.

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New Here ,
Dec 19, 2017 Dec 19, 2017

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I have the same problem, a spinning blue circle. I tried all the fixes on the forum to no avail. I have had two screen sharing sessions with Adobe help team both just dithered about the screen without offering any solutions. One said leave it for a couple of hours and if it still occurs get back to us (I'd already told him it had been going on a week so what's another two hours going to do!) the second one said she would have to consult with other help experts and get back to me. Hey ho I got an email saying case closed! Meanwhile Lightroom CC is useless to me, Adobe are happy to take my subscription every month but seem unable to help, so actually I'm paying for something that doesn't work!

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Community Expert ,
Dec 19, 2017 Dec 19, 2017

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malcolmm10465647  wrote

Meanwhile Lightroom CC is useless to me

Malcolm, can I get you to post it as a "problem" at Lightroom CC | Photoshop Family Customer Community  please? The engineers hang out there, and if anyone will be able to figure it out, hopefully they will.

-------------------------------------
The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit Like a Pro books.

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New Here ,
Dec 24, 2017 Dec 24, 2017

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Also having the same issue. I left it to 'load' for over a week and it still hasn't done anything. I've tried all the troubleshooting as well. It was working fine prior to the last update

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Advocate ,
Dec 24, 2017 Dec 24, 2017

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I just added 20 random photos. ,jpgs, .cr2s, .tifs, .dngs.

Less than 30 seconds to completion.

The problems are NOT on the Adobe end of the sync process.

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New Here ,
Jul 12, 2018 Jul 12, 2018

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by Mohit Goyal on Oct 26, 2017 11:01 PM

I have got some steps for you to follow.

  1. Quit Lightroom CC
  2. Navigate to the catalog folder
    1. In Mac Finder, go to Pictures.  Right click on Lightroom library.lrlibrary and choose “Show Package Contents”
    2. In Windows Explorer, go to c:\users\<username>\AppData\Local\Adobe\Lightroom CC\Data
  3. You’ll see a folder with a long string of characters for the name.  Open that.
  4. Select any file that starts with “Managed Catalog” and delete or move the files to the desktop location in one single folder. Note: if you see an error trying to remove any of these files, reboot the computer then try the delete again.  If any of these files are left behind, corruption is almost certain to reoccur.
  5. Start Lightroom CC. It will sync down your images from the cloud.

Let us know if the above steps help you fix this issue.

Regards,

Mohit

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New Here ,
Sep 16, 2018 Sep 16, 2018

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This worked for me, thank you SO much!!!

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New Here ,
Aug 15, 2019 Aug 15, 2019

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Mohit's solution worked perfectly! I've been searching for 3 days and am very happy to have come across his solution.

My problem began when I was uploading new images to Lightroom CC and my battery died during the process.

After that I had the blue spinning circle until I found this solution. Even uninstall and reinstall did not solve the issue.

Thanks again Mohit!!!

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New Here ,
Feb 22, 2022 Feb 22, 2022

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Doing this will delete and move the photos I have in my lightroom app on my phone which I don't want to do. Is there another solution? 

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