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Subscription error

Community Beginner ,
Jul 25, 2021 Jul 25, 2021

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I can't access premium features after in app purchase 

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iOS: iPhone, iPadOS

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Community Beginner ,
Jul 26, 2021 Jul 26, 2021

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It's 2021 and the problem still going on !

this is extremely inconvenient 


I'm facing the same issue 

I just subscribed through the app on my iPhone but I can't access the premium features 

 

please help

thanks

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Adobe Employee ,
Jul 26, 2021 Jul 26, 2021

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Hello @Mohammadju 

Checking against your user forums Adobe ID here, I do see a valid Lightroom Mobile subscription.  If you do not see your premium features or sync working please confirm that you are signed in with the same Adobe ID you used to post on the forums here.  If that doesn't fix the issue, does it help to force-quit and relaunch the app, or to sign out and sign back in?

Or is the issue that you do not see your subscription work on another device?  Subscribing to Lightroom Mobile Premium allows premium service on any phone or tablet, but does not provide premium service for Lightroom CC or Lightroom Classic on the desktop -- is that possibly the issue here?

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Community Beginner ,
Jul 26, 2021 Jul 26, 2021

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That's right, I am using the same Adobe ID both here and for Lightroom app.

 

Plus I'm using Lightroom on my iPhone and iPad only 

 

I have tried to sign out Lightroom, force quit and relaunch app, shut down my devices, in app restore purchase... and still unsolved!

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Adobe Employee ,
Jul 27, 2021 Jul 27, 2021

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Hello @Mohammadju 

Does trying Restore Purchase show an error?  If so, what is the specific error message?

I will send you a direct message in a moment asking for additional info.

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New Here ,
Jul 27, 2021 Jul 27, 2021

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I need an additional info

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Adobe Employee ,
Jul 27, 2021 Jul 27, 2021

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@Rickado5C12 

What problem are you having?  On what kind of device/operating system?

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