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Subscription expired but its not

Community Beginner ,
Jul 08, 2019 Jul 08, 2019

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Hi, I have had Lightroom for iPad for a while with a monthly subscription .

I know get "subscription expired" and every time I try to use I can't use premium content .

My subscription is up to date and on auto renewal, so no reason for it not to work.

I've tried the upgrade feature within the app, delete product and re install, still no luck .

I tried to report a problem through Apple they say its your problem, please help me

Regards

Richard Bance

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correct answers 1 Correct answer

Adobe Employee , Jul 08, 2019 Jul 08, 2019

HI Richard. Could you give it a try again. I've just fixed your account. Let me know if it'S working. - Guido/ Lr Mobile QE

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New Here ,
Jan 12, 2020 Jan 12, 2020

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Could an Adobe Employee look at my account as well? My mobile version says it's expired, but I have the Creative Cloud All Apps subscription until April 2020...

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Adobe Employee ,
Jan 29, 2020 Jan 29, 2020

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Hi Marja,

I believe you are susbcribed to a Creative Cloud educational plan, and this does not include Lightroom.  If you obtain your membership through a school or similar organizationm, you will need to contact your plan administrator for further help.

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New Here ,
May 03, 2020 May 03, 2020

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My Adobe Acrobat says the same thing. I pay over $32/month. @greule can you please help? Username Astabeth.

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Adobe Employee ,
May 03, 2020 May 03, 2020

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Hi Astabeth

Guido and I work on the Lightroom team, and help others when possible as we're knowledgeable about our Lightroom product.

 

I urge you to contact Adobe Support directly as they have the right tools to help you with your account or Acrobat issue. You can find contact info at: https://helpx.adobe.com/contact.html   Thank you

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New Here ,
Jun 16, 2020 Jun 16, 2020

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My Lightroom has done the same thing this evening? I'm unable to access any premium features 

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New Here ,
Jun 16, 2020 Jun 16, 2020

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Both iPad and iPhone apps have the same issue

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New Here ,
Jun 16, 2020 Jun 16, 2020

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I am having exactly the same issue tonight and I've got a huge batch of images to edit 

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New Here ,
Jun 16, 2020 Jun 16, 2020

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It's all sorted now x

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New Here ,
Jun 16, 2020 Jun 16, 2020

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Both my iPhone and iPad subscriptions say they are expired even though subs up to date - unable to use premium features. Help please x

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Adobe Employee ,
Jun 18, 2020 Jun 18, 2020

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Could you give it a try again - with the adobe-id you are using for this forum.  Should be working now. -Guido/ lr Mobile QE

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New Here ,
Jul 28, 2020 Jul 28, 2020

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I am having this issue. I at one point had two different emails subscribed at two different times, but I'd like to fix this so I can share these photos!

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Adobe Employee ,
Aug 13, 2020 Aug 13, 2020

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Hi Manny

Sorry for the slow reply -- just caught your post now.  I see a valid CC All Apps subscription based on the email address you used to access the forums here.  Are you still having issues?  Is it that your older Lightroom account has photos you want in your newer account that's not subscribed?

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New Here ,
Apr 18, 2022 Apr 18, 2022

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I am having an issue with this same thing. I need help

 

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Adobe Employee ,
Apr 18, 2022 Apr 18, 2022

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Hello @Marcos24092507gv88 

I see a valid Lightroom subscription for you based on the same email ID you used to post on the forums.  Please try signing out of Lightroom on your device, and signing back in.

 

If you still need help, please contact Adobe Support directly.   Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.

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