Hi, I have had Lightroom for iPad for a while with a monthly subscription .
I know get "subscription expired" and every time I try to use I can't use premium content .
My subscription is up to date and on auto renewal, so no reason for it not to work.
I've tried the upgrade feature within the app, delete product and re install, still no luck .
I tried to report a problem through Apple they say its your problem, please help me
HI Richard. Could you give it a try again. I've just fixed your account. Let me know if it'S working. - Guido/ Lr Mobile QE
Thank you so much, Yes all working now, what was wrong????
Thanks for your reply, Yes all seems to be OK now.
What was wrong??!
Sent from Richard's iPhone 8
Mine is doing the exact same thing, please fix my account!!
Hi Trinity. Your account should be fixed. Let me know if it's working again. - Guido
Hi Guido! I am facing the same problem with my Lightroom app for iPad Pro. It keep asking me to renew, but on the Apple Store the subscription is on.
Hi Marc. could you send me your adobe id within a private forum message so that I can have a look at the sever-side. Thanks in advance, Guido
my account is doing the same thing, my accoutn is under yearly renewal im not sure if that makes a difference but if you could help that would be amazing,
thank you for your time.
Hello my account is doing the exact same thing. my subscription does not end until tomorrow and I can’t access my premium features or restore upgrade or anything. It’s so disappointing when you pay monthly for a service that doesn’t deliver.
This is harder then it needs to be too get help.
My account has said it's expired for months now and for my Adobe use I'm paying over$15 a month. I just tried to get help and the so called guy working for you wanted every ounce of my info... Even I know this isn't right... How the heck can I just get away from all this billing when I can't trust my service is safe. I've been paying monthly but now can't use my acct? I'm frustrated because I have no idea if I'm talking to scammers out an actual business and if you a business and I'm having this much trouble, your doing it wrong
I will send you a private message with more info. Please check your mail spam filters if you don't see a reply from me soon.
Thank you Charlie
Sent from Yahoo Mail for iPhone
I am also having an issue with My account and it says the trial has expired but i have an educational listener through my school which should not expire.
please fix mine as well?
I see no direct mobile subscription or LIghtroom access via educational plan for the email ID I see for you. Is it possible you have another email ID you should be using to sign into our app? If not, please contact your school's administrator for your Adobe software plan to confirm you are included as a registered user. Otherwise, you might try contacting our dedicated Support staff at Contact Customer Care to see if they can help you.
I have the same problem. Please help
Could an Adobe Employee look at my account as well? My mobile version says it's expired, but I have the Creative Cloud All Apps subscription until April 2020...
I believe you are susbcribed to a Creative Cloud educational plan, and this does not include Lightroom. If you obtain your membership through a school or similar organizationm, you will need to contact your plan administrator for further help.
My Adobe Acrobat says the same thing. I pay over $32/month. @greule can you please help? Username Astabeth.
Guido and I work on the Lightroom team, and help others when possible as we're knowledgeable about our Lightroom product.
I urge you to contact Adobe Support directly as they have the right tools to help you with your account or Acrobat issue. You can find contact info at: https://helpx.adobe.com/contact.html Thank you
My Lightroom has done the same thing this evening? I'm unable to access any premium features
Both iPad and iPhone apps have the same issue