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Subscription expired but its not

Community Beginner ,
Jul 08, 2019 Jul 08, 2019

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Hi, I have had Lightroom for iPad for a while with a monthly subscription .

I know get "subscription expired" and every time I try to use I can't use premium content .

My subscription is up to date and on auto renewal, so no reason for it not to work.

I've tried the upgrade feature within the app, delete product and re install, still no luck .

I tried to report a problem through Apple they say its your problem, please help me

Regards

Richard Bance

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correct answers 1 Correct answer

Adobe Employee , Jul 08, 2019 Jul 08, 2019

HI Richard. Could you give it a try again. I've just fixed your account. Let me know if it'S working. - Guido/ Lr Mobile QE

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Adobe Employee ,
Jul 08, 2019 Jul 08, 2019

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HI Richard. Could you give it a try again. I've just fixed your account. Let me know if it'S working. - Guido/ Lr Mobile QE

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Community Beginner ,
Jul 08, 2019 Jul 08, 2019

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Thank you so much, Yes all working now, what was wrong????

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Community Beginner ,
Jul 08, 2019 Jul 08, 2019

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Hi

Thanks for your reply, Yes all seems to be OK now.

What was wrong??!

Regards

Richard

Sent from Richard's iPhone 8

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New Here ,
Jul 09, 2019 Jul 09, 2019

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Mine is doing the exact same thing, please fix my account!!

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Adobe Employee ,
Jul 09, 2019 Jul 09, 2019

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Hi Trinity. Your account should be fixed. Let me know if it's working again. - Guido

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New Here ,
Jul 09, 2019 Jul 09, 2019

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THANK YOU!!!!

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New Here ,
Aug 10, 2019 Aug 10, 2019

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Hi Guido! I am facing the same problem with my Lightroom app for iPad Pro. It keep asking me to renew, but on the Apple Store the subscription is on.

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Adobe Employee ,
Aug 12, 2019 Aug 12, 2019

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Hi Marc. could you send me your adobe id within a private forum message so that I can have a look at the sever-side. Thanks in advance, Guido

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New Here ,
Dec 19, 2021 Dec 19, 2021

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Hi,

my account is doing the same thing, my accoutn is under yearly renewal im not sure if that makes a difference but if you could help that would be amazing,

thank you for your time.

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New Here ,
Sep 29, 2023 Sep 29, 2023

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Hi! I have subscription a one-year Creative Cloud for Photography subscription on September 8, 2023 and it's supposed to last until 2024. But today I can’t go into Photoshop and Lightroom because Creative Cloud requires renew my subscription again! What's wrong?

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Adobe Employee ,
Sep 29, 2023 Sep 29, 2023

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Hi,

Sorry you’re having trouble.

Contact Adobe Customer Care.
They should be able to sort it out.
Go to this link and click the chat bubble in the lower right.
Type "agent" for quicker service.

https://helpx.adobe.com/contact.html

…or call the number for your language and region on this page:
https://helpx.adobe.com/contact/phone.html

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New Here ,
Nov 05, 2023 Nov 05, 2023

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my subscription is doing same thing

 

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New Here ,
Nov 06, 2023 Nov 06, 2023

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Mine is doing same thing. My subscription is current but lightroom message says it has expired and I need to renew?????

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Adobe Employee ,
Nov 06, 2023 Nov 06, 2023

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You’ve posted to an ancient thread. It is highly unlikely that the issue described in this thread, though not impossible, is the same one you are currently experiencing. Rather than resurrect an old thread that is seemingly similar, you are better off posting to a new thread with fresh, complete information, including system information, a complete description of the problem, and step-by-step instructions for reproduction. 

 

If the issue is the same, we will merge you back into the appropriate location. 

 

Thank you!

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Employee ,
Nov 06, 2023 Nov 06, 2023

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LATEST

@Michael33409310a9ko 

It seems like you have subscribed to Lightroom through the Mac app store.  Is that where you're having trouble, or is it that you don't see your subcription working on some other device like iPhone, iPad or Android?  As long as you sign into Lightroom with the same email ID you used to post for help here, then you should see your subcribed account working.

 

If you need additional help, please reach out to Adobe Support via chat for fastest help.

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New Here ,
Jul 09, 2019 Jul 09, 2019

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Hello my account is doing the exact same thing.  my subscription does not end until tomorrow and I can’t access my premium features or restore upgrade or anything.  It’s so disappointing when you pay monthly for a service that doesn’t deliver.

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New Here ,
Aug 14, 2019 Aug 14, 2019

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This is harder then it needs to be too get help.

My account has said it's expired for months now and for my Adobe use I'm paying over$15 a month. I just tried to get help and the so called guy working for you wanted every ounce of my info... Even I know this isn't right... How the heck can I just get away from all this billing when I can't trust my service is safe. I've been paying monthly but now can't use my acct? I'm frustrated because I have no idea if I'm talking to scammers out an actual business and if you a business and I'm having this much trouble, your doing it wrong

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Adobe Employee ,
Aug 14, 2019 Aug 14, 2019

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Hi Marla

I will send you a private message with more info.  Please check your mail spam filters if you don't see a reply from me soon.

--Charlie

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New Here ,
Aug 14, 2019 Aug 14, 2019

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Thank you Charlie

Sent from Yahoo Mail for iPhone

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New Here ,
Aug 14, 2019 Aug 14, 2019

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I am also having an issue with My account and it says the trial has expired but i have an educational listener through my school which should not expire.

please fix mine as well?

thanks

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Adobe Employee ,
Aug 15, 2019 Aug 15, 2019

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Hello 'theatreguykd'

I see no direct mobile subscription or LIghtroom access via educational plan for the email ID I see for you.  Is it possible you have another email ID you should be using to sign into our app?  If not, please contact your school's administrator for your Adobe software plan to confirm you are included as a registered user.  Otherwise, you might try contacting our dedicated Support staff at Contact Customer Care to see if they can help you.

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Adobe Employee ,
Sep 29, 2019 Sep 29, 2019

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Hello, do you have a question?

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New Here ,
Sep 28, 2019 Sep 28, 2019

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I have the same problem. Please help

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Adobe Employee ,
Sep 29, 2019 Sep 29, 2019

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Hello RockyBalboa1988, I replied to your separate post on the same issue. You account has both a Lightroom desktop subscription and also Lightroom Mobile premium service. To ensure you're not paying twice for the same level of service, please contact Adobe Support directly via contact details at https://helpx.adobe.com/contact/support.html

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