• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Subscription failed to renew

New Here ,
Jul 07, 2022 Jul 07, 2022

Copy link to clipboard

Copied

Hi, 

I've been using lightroom for a couple years now and haven't run into any problems. However, I opened Lightroom last night and it told me I needed to renew my subcription. The problem is I've already recived an email stating its been renewed and paid for as well it shows in my banking that the payment did infact go through. but when im in Lightroom and i click the renew button its says I cant for some reason.

 

someone please help I had just downloaded a shoot that needed editing for a client. 

 

sent by, Emily

TOPICS
Android , Chrome OS , iOS: iPhone , iPadOS , macOS , Windows

Views

52

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 08, 2022 Jul 08, 2022

Copy link to clipboard

Copied

LATEST

Sorry that you are encountering a problem.  I will private message you to try to get things straightened out.

 

-Peter

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines