Subscription issue

New Here ,
Sep 05, 2021 Sep 05, 2021

Copy link to clipboard

Copied

I have an active subscription of Light Room in my app store , but the app doesn't see it. 

 

Tried everything, signing off and reinstalling, nothing has worked.

 

please help!

TOPICS
iOS: iPhone

Views

45

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 06, 2021 Sep 06, 2021

Copy link to clipboard

Copied

Hello @Svetlana5CA2 

If you do see a successful subscription in your iTunes Subscription info, in iOS Settings, then please try using Restore Purchase inside Lightroom.  See how: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

 

If you see no Lightroom subscription in your iTunes Account under Manage Subscription, then the purchase did not succeed.  

 

If you see any error messages please share them here so we can help you better.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 07, 2021 Sep 07, 2021

Copy link to clipboard

Copied

I have an active subscription in my iTunes, but restoration button is not working....

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 07, 2021 Sep 07, 2021

Copy link to clipboard

Copied

Sorry, didn't mention you @Charlie.D 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 07, 2021 Sep 07, 2021

Copy link to clipboard

Copied

@Svetlana5CA2 

What error message is displayed when Restore Purchase fails to work?  Is it something like "Duplicate purchase" or "No purchase found?"

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 07, 2021 Sep 07, 2021

Copy link to clipboard

Copied

@Charlie.D  yep, it says no purchase found.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 08, 2021 Sep 08, 2021

Copy link to clipboard

Copied

LATEST

Hi @Svetlana5CA2 

I think I see that you have more than one Lightroom account, and it's your other account that is subscribed.  I will send you a direct message in a monent to share info with you more privately.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines