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Subscription problem

New Here ,
Jul 30, 2021 Jul 30, 2021

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Hi all . I have a bad pay monthly for Lightroom mobile but I'm only getting the free features and nit what I'm paying for ? I've had it before but all of a sudden I can't edit to the extent I can on my subscription. 

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Adobe Employee ,
Jul 30, 2021 Jul 30, 2021

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Hi @defaultozd4u29qa8sc 

I see no Lightroom subscription for the Adobe account you used to post for help here.  Since you have seen Lightroom Mobile Premium features work before, I think you may be signed into the wrong Adobe Lightroom account.

Please try Restore Purchase: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

 

If that fails with an error saying something about "duplicate purchase," that means you already have a different Lightroom account that you need to sign back into.  In this case, I would recommend signing out of Lightroom, and then try signing back in with other email IDs or social login (Facebook, Google, etc) to find the account that is subscribed.

 

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