subscription shows that the subscription has expired

[仪斌杨41171704]

After subscribing on an Android phone it shows that the subscription has expired, but when resubscribing it shows that it is already subscribed.

[Ranjisha Sengupta]

Hi @仪斌杨41171704 

Thanks for reaching out. 

We don't see any plan details with the email ID you reached us with, so can you please share your Adobe ID or DM us your registered email?

Have you tried re-logging into your account? 

Please share screenshots of the error that you are getting.

We're here to help, just need some info.

Best,

Ranjisha

[仪斌杨41171704]

 

The problem is still not resolved.

 

[Ranjisha Sengupta]

Thanks for the details.

Can you confirm if you have tried the above steps?

[仪斌杨41171704]

Yes, I've tried everything and still can't solve this problem.