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subscription shows that the subscription has expired

New Here ,
May 15, 2023 May 15, 2023

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After subscribing on an Android phone it shows that the subscription has expired, but when resubscribing it shows that it is already subscribed.

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Adobe Employee ,
May 15, 2023 May 15, 2023

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Hi @仪斌杨41171704 

 

Thanks for reaching out. 

We don't see any plan details with the email ID you reached us with, so can you please share your Adobe ID or DM us your registered email?

Have you tried re-logging into your account? 

Please share screenshots of the error that you are getting.

 

We're here to help, just need some info.

 

Best,

Ranjisha

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New Here ,
May 22, 2023 May 22, 2023

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01fd2fb6e42a1c8b144c895984f04ad9.jpeg

812cbf1e3a87653f90a7caa54f305554.jpeg

The problem is still not resolved.

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Adobe Employee ,
May 22, 2023 May 22, 2023

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Thanks for the details.

Can you confirm if you have tried the above steps?

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New Here ,
May 22, 2023 May 22, 2023

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LATEST
Yes, I've tried everything and still can't solve this problem.

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