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Subscription through Google play store but account locked

New Here ,
Jun 13, 2022 Jun 13, 2022

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I purchased Adobe Lightroom Mobile via Google Play Store. Later my Google account got locked and it cannot be restored (I contacted Google support but they were of no use). I am completely unable to cancel the subscription, as it can be done only through Play Store which I cannot do!

 

I cannot find any email/chat by Adobe that I could contact and ask for them to stop the payments. Links that go to "customer support" are just these forums! So Adobe doesn't have actual customer service???

 

This is such an impossible situation and I really would appreciate help.

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Community Expert ,
Jun 13, 2022 Jun 13, 2022

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Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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