Suporte

[LETÍCIA0D44]

Eu troquei de iphone segunda feira dia 12/07, e coloquei meu celular para fazer o backup do icloud para passar para o meu novo, so q do primeiro backup, so veio uma parte do meu conteúdo do lightroom, tentei resertar p conseguir de novo e continua dando problema. Eu tinha 7 gb de app, e so esta vindo 2gb. Sera q vcs podem me ajudar? Consigo recuperar o que tinha la?

[Charlie.D]

Hello @LETÍCIA0D44 

What kind of account were you using on the old phone? If you had a Lightroom Premium subscription account then all that data should have automatically downloaded to the new phone, if you logged in using the same account credentials that were used on the old phone. If the data has not downloaded, login to the account at lightroom.adobe.com in any browser to verify the contents of your cloud account.

However, if you were using the free version of Lightroom on the old phone, then you need to be aware that cloud syncing is not available in the free version. If the old phone cannot be accessed, the only way to get your data back is if you happen to have a backup of that phone, which the new phone is able to access, e.g. via an iCloud backup in the case of iPhones.  This sounds like what you are trying to do, and perhaps your device iCloud backup was not complete, and so your restore onto your new device is also not complete?  Perhaps you can try another full iCloud backup of your old phone, and then try to restore again to your new phone.