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Sync & Import Issues

New Here ,
Nov 06, 2022 Nov 06, 2022

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Dear Lightroom Developers,

 
I have been using Adobe Lightroom for a while now, and I love it. However, I recently changed phones, and since then, whenever I open the app, the little blue circle on the cloud in the top right just goes around, and no photos appear in the gallery. I then found that the app apparently has a bug, because when I go to preferences > photo import options, the app closes and an alert shows saying the app has a bug, please update the app when the developer has fixed the bug. 
 
Please can you find the issue, and provide an update with a fix so I can continue using the app.
 
Thank you
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Community Expert ,
Nov 10, 2022 Nov 10, 2022

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Have you tried to delete and reinstall the app?

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New Here ,
Nov 10, 2022 Nov 10, 2022

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Yes, several times.

Loging in is also an issue every time I have done so: almost every time a delayed message will come up saying something about SSL Certificate Authority not trusted. I have never seen anything about and SSL certificate before, and any tester I've found looks like a scam. 😞 

 

Thanks for your help, look forward to your response.

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Community Expert ,
Nov 11, 2022 Nov 11, 2022

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What version of Lightroom are you using? What phone model and OS version?

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New Here ,
Nov 14, 2022 Nov 14, 2022

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I am having same issue, new phone and still haven't found a solution. 

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