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Sync disable for my lightroom

New Here ,
Mar 02, 2022 Mar 02, 2022

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My adobe account still activate. But when I open lightroom in my iMac, there is a message popped up and tell me that my trial of lightroom is expired (but I bought Adobe, and other applications did not have this problem). When I press "buy now", there is a message showed that I subscribed and Lightroom is ready for you to use.When I go out and use, they said I need to buy it to use coz the trail is expired, and I saw the right top corner, I login the Adobe account but sync disable. How to fix this problem?

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Adobe Employee ,
Mar 03, 2022 Mar 03, 2022

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Hi there,

Thanks for reaching out. We are sorry for the trouble with Adobe Lightroom. We are here to help!

 

Could you please confirm the source through which you have obtained the educational license? Does an IT team or Administrative body handle your Educational subscription?

 

If yes, please check with your institution's IT/administration to understand what products and services are available to you through their licensing agreement. 

To understand more about this type of Licensing, please check here. 

https://helpx.adobe.com/ie/lightroom-classic/kb/lightroom-mobile-available-education-memberships.htm...

 

If you are not associated with above mentioned IT or administrative body, please try to sign out and sign in to the Creative Cloud Desktop app again to check if the issue persists. 

 

Please let us know if this helps.

Regards,

Sameer K

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New Here ,
Mar 03, 2022 Mar 03, 2022

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Hi Sameer, 

 

I checked my Adobe account should included Lightroom, as shown in the attachment. 

 

I tried to sign in and sign out again, also install again, but still have the same issue. 

 

Best regards, 

Queenie

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