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Sync pending stuck in Lr Desktop--nothing to view

Explorer ,
Apr 03, 2023 Apr 03, 2023

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Lr Desktop shows "sync pending" but no photos to view to see what's pending. The photo counts in Lr Desktop, Lr Mobile and Lr Cloud are all the same, so I can't tell why Lr Desktop thinks a sync is pending. No edits have recently been made to the photos. How can I solve this?

 

Using Lr Desktop version 6.2 on a Windows 11 system.

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Adobe Employee ,
Apr 04, 2023 Apr 04, 2023

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If you log in at https://lightroom.adobe.com do you see a Sync Issues album like this: 

 

LightroomWebSyncIssues.png

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Explorer ,
Apr 04, 2023 Apr 04, 2023

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No. There is no sync issues album there.

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Adobe Employee ,
Apr 04, 2023 Apr 04, 2023

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Since you don't see an album in Lightroom Web, we would need to collect a log from you. 

 

Go to Preferences - Account Tab

Hold down the [Alt] Key and click on the [Sync issues report]

That report should identify the item that is showing as 'stuck'

If you can determine the filename from the report, search for it, select it, and perform a tiny edit to the file.  Move to another image to force a sync. Does the issue now resolve?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Explorer ,
Apr 12, 2023 Apr 12, 2023

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I thought my reply had posted, but I guess it didn't. This is what is listed in the Sync Issues Report. I'm not sure how to upload the files that appear to be stuck. Do you suggest that I make a small edit to each of the 10 files listed, even though there is nothing in the Stuck Sync Detection Section? 

Stuck Sync Detection

  • _README_: Note: Assets may appear to be stuck in the window in between when data is sent to Oz, and when a response is received.
  • docsStuckSyncingMetadata:

    (empty table)

  • docsStuckUploadingOriginal:

    (empty table)

document id sync status subtype filename deleted

02fbc7dd9e9c48b1a3ae833a9cfcff52NeedsOriginalUploadeddeleted_image20230312_135126.jpgfalse
03564e6c531b4a5f9353f1ff77fe04c8NeedsOriginalUploadeddeleted_image20230311_143806.jpgfalse
089944377b2049c39eb33c054ba4e820NeedsOriginalUploadeddeleted_image20230312_211745.jpgfalse
09d0436adfc64e0c8025660c7089cc69NeedsOriginalUploadeddeleted_image20230313_185102.jpgfalse
157a0961cd3b4ee8a2787fc9c54735e7NeedsOriginalUploadeddeleted_image20230312_074945.jpgfalse
192f78704c7443cdb4e524cacc1eac0bNeedsOriginalUploadeddeleted_image20230312_212541.jpgfalse
1f9baa428b82434ebac253f575cc7447NeedsOriginalUploadeddeleted_image20230311_140536.jpgfalse
2a7729c05a4b43dfaedc8ec354c57cf5NeedsOriginalUploadeddeleted_image20230312_074633.jpgfalse
2d0a74c0784043c29a022893c139fc03NeedsOriginalUploadeddeleted_image20230312_174805.jpgfalse
38f3e800b8504d5f8ab66cbaaa8e9bc1NeedsOriginalUploadeddeleted_image20230312_184702.jpgfalse

 

document id sync status

484533bbe4a94e3cbb085dc1e03bdd63NeedsOriginalUploaded
4967feb2133c417ebbe33adccd2e17e7NeedsOriginalUploaded
4cfbfc797b034c8f9724a9d628f4d6bfNeedsOriginalUploaded
500cb341153f4cc2b8082c203f7f50a0NeedsOriginalUploaded
7d6ae96f9d924793a98173292d942cb2NeedsOriginalUploaded
8b10d8d229664d4a8cd894be800a254aNeedsOriginalUploaded
8b14dc1ce5164ac09868ad802080d3e8NeedsOriginalUploaded
99ec4af707ce45b3b6782e79e5bf14e5NeedsOriginalUploaded
a8a8b177defe4347870c3cc9637bc123NeedsOriginalUploaded
ab373de423344ca1960aad94b99b8e6bNeedsOriginalUploaded
bbca42a109da4123b64164047f7ba84eNeedsOriginalUploaded
bed7d93788084b3289ef4694d151d3b3NeedsOriginalUploaded
d38c0de79e354589bee1b367ea62869aNeedsOriginalUploaded
d405481c82bf4bf9a5191d2d99caf4e4NeedsOriginalUploaded
dc5d827e13ce47149811f651c98a1b09NeedsOriginalUploaded
e2b697f790dc471b803ab65e1927442aNeedsOriginalUploaded
e39c6bacfe114277b36bb6ac08b1cc6eNeedsOriginalUploaded
e928f197d1a24146a440cb72c366f7cbNeedsOriginalUploaded
f0313ab7b13141e9a2622e5138f869acNeedsOriginalUploaded
f1854ad81e8c4284938ad761f723b99fNeedsOriginalUploaded
f6142cfdebad47db93b29368c13c0858NeedsOriginalUploaded

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Adobe Employee ,
Apr 13, 2023 Apr 13, 2023

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"Do you suggest that I make a small edit to each of the 10 files listed, even though there is nothing in the Stuck Sync Detection Section? "

 

Yes

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Explorer ,
Apr 17, 2023 Apr 17, 2023

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I made edits to each of the ten files. Then I exited Lr and reopened the program again. Still shows "sync pending" without resolution. What do you suggest next?

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Explorer ,
Apr 30, 2023 Apr 30, 2023

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The Lr program on my laptop works fine--no issues. So I uninstalled and reinstalled the Lr program on my desktop. Still has "sync pending"/"syncing items" issues--syncing never completes. Perhaps there is something corrupted on my desktop. Any suggestions?

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