Hello Martin,
Thanks for your help. I think we have some points to clarify, that also can
be the cause of the problem.
1 - *I still have and I am using the 20GB plan, which I have been paying
for.* I can´t remember exactly....but I guess* from 2016* until now. *And I
have deleted ALL,* everything that I had in CC Cloud. This is why does not
make sense all the issues that I have been facing:
- Lr Classic - was crashing, very heavy, very slow, been sometimes
static that I have to hit Crtl+ALt+Del to quit, somehow the GPU was weird,
seems to me that did not recognize de video Graphics 8 VEGA 3 2200, 4
graphic card, my Desktop computer is also also brand new, Windows 10, 16
MB, and the Monitor ASUS ProArt, 27¨, 279cv model, 4 K, logitech MS
Master 3s, *ALL to follow and adequate to LrC and all CC Cloud system
requirements and improve my knowledge in photography;*
- (Lr Mobile suddenly does not sync (shows the albuns but photos will
not appear);
2 - My photo coach (teacher) *is based in Belo Horizonte, MG, Brazil, which
uses an APPLE Ecosystem, and I left Belo Horizonte and I am using here in
another city (Uberaba, MG) Windows system;* So, my 20GB signature, *client
since 2016 as far as I know is correct with 2 computer access allowed; I
have updated all my settings in my account, changed my address. *The only
info which remains the same is my phone number *55 31 991400592. *But it
does not make sense if the sync button in* LrC shows that I have 15,9 out
of 21GB in use. *And also, my photo coach does not use to save his work on
cloud (he has plenty of external hard drive space and so do I, in fact this
is why I deleted all my old catalogs and images and started a new one);
3 - Another point that maybe has cause this confusion: I moved to a new
town, and decided upgrade all my system(Windows 10, Desktop, Graphic and
Video Cards, Monitor and Mouse) mainly to improve my photo learning, *I
just bought a brand new Asus monitor which comes with an 3 months Adobe
Package, that will expires in 2023/08/31. And I did not yet register this
package, because I already have my signature since 2016.*
I hope that you understand and verify the information. I hope no one has
cloned my Adobe Signature. In the past my credit card was cloned, so I have
also upgraded this info in my settings (new address and personal info).
Thank you for your assistance, and I hope this information will be enough
to restore my 20GB signature. Maybe this is what is causing all this LrC
and Lr Mobile issues. My photo coach is right now in Belo Horizonte if you
need to confirm e-mail and his Apple System. Phone number 55 (31) 94449879.
His name is Alyson Carvalho. And I will be here for the next hour if you
want to confirm any information with me.
Thanks again,
Zaida Morais Nunes
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contém vÃrus.
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