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Syncing issue in Lightroom (Windows)

New Here ,
Sep 15, 2022 Sep 15, 2022

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Adobe Photoshop Ligtroom 5.5 Windows: How do I remove the download. I have deleted completely the image that the sync problem affects. The announcement "Oh no! A black hole. No photos matching these filters were found."
I can't do anything to stop the download. I reinstalled all Adobe programs and deleted Adobe files, doesn't help. What can I do?

 

 

 

{Title edited by Moderator}

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Adobe Employee ,
Sep 22, 2022 Sep 22, 2022

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Hi there,

Thanks for reaching out, and sorry for the delay in response. 

Which version of Windows are you using? What download are you looking to remove? 

Have you tried changing your network connection? 

Please log on to Lightroom web (https://lightroom.adobe.com) and confirm if everything is correctly synced and completed before trying any troubleshooting steps. If it is, then log out and log in to the application.

 

You can also try out the steps mentioned here: https://helpx.adobe.com/lightroom-cc/kb/stuck-syncing.html

 

Let us know if it helps.

Thanks,

Ranjisha

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New Here ,
Sep 23, 2022 Sep 23, 2022

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Original message:
Adobe Photoshop Ligtroom 5.5 Windows: How do I remove the download. I have deleted completely the image that the sync problem affects. So there is no help if i select all the images and import them again in Lightroo, because there is no more images to delete. The announcement "Oh no! A black hole. No photos matching these filters were found."
I can't do anything to stop the download. I reinstalled all Adobe programs and deleted Adobe files, doesn't help.

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Adobe Employee ,
Sep 23, 2022 Sep 23, 2022

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I guess you have sent the same message as above. Can you let us know the details, please?

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New Here ,
Oct 03, 2022 Oct 03, 2022

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Yes, I sent a similar message because apparently you didn't read the previous one. So I didn't get an answer to that. I apologize for my bad English.

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Adobe Employee ,
Oct 03, 2022 Oct 03, 2022

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We understand your concern. But we're waiting for the details to understand the issue better and try to solve it. Would you mind sharing that information? 

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New Here ,
Oct 05, 2022 Oct 05, 2022

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Ok, I'll try to clarify. I had an image and it wouldn't finish loading. I removed all the images from Adobe Lightroom. After that, the deleted image still loads. (picture) So I can't delete the image because it no longer exists.  It doesn't help even if I install the whole Adobe Lightroom again.

Adobe Lightroom Photoshop Version 5.5Untitled-1.png

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