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8

Syncing Premier with new phone

New Here ,
Feb 23, 2024 Feb 23, 2024

I got a new phone and for some reason my app doesn't sync up with my premium subscription when I sign it. And if I try to sign up (again) for a monthly subscription, it won't allow me to.  I just would like access to the premium options.  

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iOS: iPhone
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Adobe Employee ,
Feb 26, 2024 Feb 26, 2024
LATEST

Hi @Chrissy356590027cgl 

I think you have more than one account and are signed in with the wrong account.  When you signed in, the app should have shown a message about this.  I will send you a direct message to share correct account details with you more privately.

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