P: This automatic blurring. How do I make it stop?

[Beverly29207272zcvs]

Hi there. I have seen some discussion of this kind of thing before, but I have never seen anything definitive. Today I tried to open a picture and it blurred so badly it was ruined and I couldn't find a way to undo it. This is a Video of what I am talking about.

How can I disable this or at least undo it?

Notes: Phone is Pixel 9 Pro, image is DNG (raw). Android version is 15 and LR mobile version is 10.2.1.

Thank you!

[CMass]

Hey @Beverly29207272zcvs, 

Thank you for sharing a video of the issue! Do you notice this happening with any other images? Has this occurred in any other versions?

^CM

[Beverly29207272zcvs]

Yes it always happens to some degree (and always has) but rarely is it this frustrating.

[CMass]

@Beverly29207272zcvs, 

Thank you for confirming! That sounds frustrating. Could you share a file where this happens? Also, please provide a diagnostic log so we can take a closer look.

Steps to get the diagnostic logs:

• Launch the application on your device causing the problem and tap on the hamburger menu at the top left (three horizontal lines).
• Long press on the large Lr icon at the top of the displayed panel.
• You should soon see a message saying "Entered diagnostic mode," followed by a send feedback button at the bottom of the panel.
• Once you've reached this point, you should reproduce the problem and return to send feedback. It may take a few seconds for the share sheet to appear before you can send the diagnostic logs to us here. 

^CM

[Beverly29207272zcvs]

Sure thing. Thank you very much. I attached two photos here because I didn't visually see the issue happen, but it did happen. You can see the before and after here. I am having issues attaching the files. It is saying they don't match their file extension. I have put everything into a Drive folder for you here: https://drive.google.com/drive/folders/1t0Y0SL198ynhcFj-dlgNP8yeJnwfpWgO?usp=sharing

[CMass]

Perfect! I've share this will the team. 

^CM

[Rikk Flohr: Photography]

We've reviewed this and opened a bug with the Camera Raw  Team. Please follow this thread for updates as they are available. 

Thank you for your report.