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Tiff exportation error (exports as JPEG)

New Here ,
Jun 24, 2022 Jun 24, 2022

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Hi,

 

Since few days ago Tiff exportation doesn't work. It is exporting as JPEG with the configuration options set for jpeg option. This is happening at IPad version as well as at IPhone version.

 

I've tried to reboot application and system but the problem remains.

 

I'm using v7.4.1 730D5A/46

 

Regards.

 

 

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iOS: iPhone , iPadOS

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New Here ,
Jul 02, 2022 Jul 02, 2022

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Update: I have installed desktop version (Mac) and it works fine. So the bug it happens only in the mobile apps (iPad and iPhone).

 

Please fix the mobile apps ASAP.

 

txs!

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Adobe Employee ,
Jul 04, 2022 Jul 04, 2022

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Hi, can you please let us know exactly how you are exporting?
There are several ways of doing this, if you have ever edited the sticky settings for

  • Share to
  • Open in
  • Export to Camera Roll
  • Export to Files

that could explain it.

Does this e.g. occur when you do Export As...?

Thanks,
Ignacio

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New Here ,
Jul 04, 2022 Jul 04, 2022

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Hi Ignacio!

 

It happens only when using option Share to. I've just realized the other options work fine so I have a workaround meanwhile the fix.


I attach two captures so you can check the export format for the configuration and that even been set as Tiff, it is exporting as jpeg.

 

Regards!

 

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Adobe Employee ,
Aug 22, 2022 Aug 22, 2022

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LATEST

Hi Pablo, the issue you're seeing has been fixed in the latest LrMi app version (7.5). Please update the app and let us know if the issue still presists.

 

Thank you,

Elmira

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