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Unable to access lughtroom account on new device

New Here ,
Dec 17, 2021 Dec 17, 2021

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Hi, paid for lightroom on my android device a month ago. Changed my device to apple and now cannot access all features of lightroom and i am being asked to pay again. Can anyone help?

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Android , iOS: iPhone

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Adobe Employee ,
Dec 17, 2021 Dec 17, 2021

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Hello @Ben22299370dd00 

Indeed, there is no subscription associated with the email ID you used to post for help here.  You will need to sign into Lightroom with the same email ID you previously used on your Android device.

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