Unable to cancel subscription

[Con28420322ydvt]

I took a trial for lightroom and without choosing or requesting a yearly subscription I was given one. When I got through the pictures I needed to edit I was told that I could not cancel my subscription.

I never choose a subscription, I was given one.

I have had this for over a year, I cannot afford it, and they still won't allow me to cancel. Even after a year I cannot cancel. I never signed up for a year long contact in the first place.

Apparently without ever requesting a subscription Adobe have decided to force a lifelong contract on me.

How can they decide to sign me up for a contract without even contacting me. I don't even use this software, they are just taking my money and I can't stop it.

[Rikk Flohr: Photography]

Your issue can best be resolved by contacting Adobe Customer Care at https://helpx.adobe.com/contact.html. Click on the live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chat bot.

[Con28420322ydvt]

This does not work. There is no possibility to message even a bot. When I click the Contact us link I get brought on a circular loop with no possibility to contact anyone, not a bot.

[Con28420322ydvt]

I am submitting a complaint to the Financial services ombudsman. I have never agreed to a year long subscription and even after a year I still cannot cancel. There is no access to support to end the subscription that I did not sign up to. 

I have subscribed to many different services in the past and I have never come across anything as dishonest and disgraceful as Adobe's conduct.