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Unable to delete photos

New Here ,
Apr 10, 2022 Apr 10, 2022

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Depuis plusieurs semaines, il m'est impossible d'effacer des photos. Elles restent dans l'album même si je quitte l'application et y revient. Les photos "effacées" sont toujours là, parfois en grisé, parfois comme si je ne  les avais jamais effacées. Pourtant j'ai un nouveau Macbook pro sous Monterey Version 12.2.1 mais le résultat est toujours le même.

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Adobe Employee ,
Apr 11, 2022 Apr 11, 2022

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Hi there,

 

Thanks for reaching out. We are sorry for the trouble with Lightroom. I'll need a little more information to help you with this issue.

 

Are you deleting synced images from the desktop and clearing them out from the deleted section? Have you tried deleting images one at a time, or does it still grey out when deleting in a batch? Have you tried any troubleshooting steps?

 

In Adobe Lightroom, please share the screenshot of the following options as shown below from Preferences.

SameerK_0-1649703646453.png

 

If you delete the images from Lightroom, they are not permanently deleted. Images go to the deleted section and stay there and on the local storage for the next 60 days unless you permanently delete them. Please review and ensure that you wish to delete these images. If they are permanently deleted, it is irreversible.

 

Please log on to Lightroom Web (https://lightroom.adobe.com) to check current Sync issues on the left part of the screen.

SameerK_2-1649703646465.png

If there are any sync issues, click on them to know more, find the original for those images' original or source location, let them finish syncing, and back them up safely before you empty the Sync issues from Lightroom Web.

You can try to delete photos on the Lightroom Web and let us know the results.

 

We hope this helps.

Thanks,

Sameer K

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