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Unable to edit after purchasing premium membership

New Here ,
Jan 08, 2025 Jan 08, 2025

I paid for a year of Lightroom for mobile but when I use the app and try to make edit changes it says I need to get a membership

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iOS: iPhone
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Community Expert ,
Jan 08, 2025 Jan 08, 2025

If you login to your Adobe Account can you see the plan under your Manage Account tab?

 

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New Here ,
Jan 08, 2025 Jan 08, 2025
Sorry to sound old, but I am! How do I log into Adobe?

Shelly Arviola
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Community Expert ,
Jan 08, 2025 Jan 08, 2025
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If you use a computer you may find it easier to get to this sorted out. The link Charlie D provided will take you to the right spot to get help. Be sure to login to your Adobe Account with your Adobe ID (usually your email) and password.

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Adobe Employee ,
Jan 08, 2025 Jan 08, 2025

I see a couple subscriptions for your account that expired long ago.  For more help, please contact Adobe Support at https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT to reach someone quickly

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