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Unable to Import new photos from Nikon Z6

New Here ,
Apr 21, 2022 Apr 21, 2022

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I'm running Lightroom CC version 5.3, on my Macbook that uses Monterrey 12.3.1. I use an external hard drive

 

I used to be able to import RAW files (.NEF) directly from my Z6 to Lightroom albums. It's been a little while since I've used Lightroom, but now I get an error message that says "These files could not be downloaded" I am unable to import any photos. I uninstalled and reinstalled Lightroom, and updated my camera firmware as well, but nothing has helped. 

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correct answers 1 Correct answer

Adobe Employee , Apr 25, 2022 Apr 25, 2022

Hi Colton,

 

Thanks for reaching out. If you can clarify a few things for me, we can get to the bottom of this.

 

"I use an external hard drive" - please share the screenshot of the following options as shown below from Preferences.

SameerK_0-1650896281871.png

 

It could be related to Read & Write permissions to the external drive that you are using.

...

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Adobe Employee ,
Apr 25, 2022 Apr 25, 2022

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Hi Colton,

 

Thanks for reaching out. If you can clarify a few things for me, we can get to the bottom of this.

 

"I use an external hard drive" - please share the screenshot of the following options as shown below from Preferences.

SameerK_0-1650896281871.png

 

It could be related to Read & Write permissions to the external drive that you are using.

 

Let us know if these steps help.

Thanks!

Sameer K

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New Here ,
May 09, 2022 May 09, 2022

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Thanks Sameer! 

 

This seemed to have done the trick. I feel like it was the lack of full disk access that was the issue.

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