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Unable to launch Lightroom on Windows 10 - '' Sorry, an error occured ''

New Here ,
Jul 30, 2021 Jul 30, 2021

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Whenever I try to launch Lightroom, I get 'Sorry, an error occured.' message. Then it closes. 

Any help would be appreciated. 

 

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Adobe Employee ,
Jul 30, 2021 Jul 30, 2021

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Hi,

 

We're sorry about the trouble while trying to launch Lightroom. Would you mind sharing the exact version of Lightroom you're using? Please ensure you have all available Windows updates installed on the computer.

 

Please try launching Lightroom as administrator by right clicking on the Lightroom icon & select the option to Run as Administrator.

If the issue persists, try re-installing the app after uninstalling it using the Creative Cloud cleaner tool. You can check out the steps to use the Creative Cloud cleaner tool here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Let us know if it helps!

Regards,

Nikunj

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