Unable to Open Lightroom CC

Report · Sep 17, 2018

Currently i´m unable to open Lightroom CC.

That´s my problem:

When i´ll open Lightroom, a pop up window say my "Token" is expired. I have to log out myself. I´ll do it.

Then i have to log in myself again. The Log in is successful and I´m able to open Lightroom.

When i have open it again, the Problem starts from the beginning.

My Creative Cloud is also not able to uninstall Lightroom. It does not work.

Need some help.

Thanks all of you in advance

Daniel

Report · Sep 17, 2018

Hi Daniel,

We're sorry to hear about thee token expired error, could you try signing out of Lightroom CC then sign back in and let us know if it helps?

Also, please let us know which exact version of Lightroom CC and operating system you're working on?

Regards,
Sahil

Report · Sep 17, 2018

Hi Sahil,

thanks for your quick reply.

It does not help. I´ve tried it at least 5 times.

I currently use the latest version of Lightroom. I´m working on Windows 10

I got an update an my version of Windows 10. Before the update it worked all perfectly.

I hope you´ll have all the Infos you need...

Daniel

Report · Sep 17, 2018

Thank you for the additional information Daniel, please try the steps mentioned below and see if it helps:

Activation issue windows

1) Close all adobe related processes in task manager (Core sync, services for adobe desktop app, adobe desktop service, Adobe IPC broker, AAM updater)

2) Navigate to following locations and assign the current user full permissions to adobe folders. (Right click on adobe folder select properties then click security tab , click edit and select current user you are signed in with , select full control , click apply and then ok)

C://program data (enable view hidden files to see this folder)

C://program files 86x/common files

C://program files 86x/

C://program files/common files

C: //program files/

3) rename SLstore to Slstore.old at following location c://program data/Adobe/

4) Rename SLcache to Slcache.old at following location C:\Program Files (x86)\Common Files\Adobe

4) Navigate to c://users/username/appdata/local/adobe/oobe and rename Opm.db to opm.old

5) Navigate to c://windows/system32/drivers/etc/ and open hosts file using notepad. IF you see any Adobe entry there please replace that hosts file with a new hosts file which does not have any adobe entry. If there is no Adobe entry leave the hosts file as it is.

6) Launch cc app and sign in .

Report · Sep 20, 2018

It does not work.

I have no files Slstore oder SLcache in my Lightroom folder.

How can this happen?