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Unable to open LIghtroom

New Here ,
Jan 16, 2022 Jan 16, 2022

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i purchased the adobe cloud apps that include photoshop and lightroom.  i've downloaded and installation process is done. i have only been able to open lightroom, once. click and double click on the open button, only to get nothing.  i tried the limited acces reset tool, signing off and in, and restarted my computer.  Nothing.

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Adobe Employee ,
Jan 17, 2022 Jan 17, 2022

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Hi there,

 

We're sorry about the trouble experienced. Which version of Lightroom are you trying to install? What is your system specification? Do you see the issue with both Photoshop and Lightroom? Are the applications not starting? Did you try re-installing the app? Have you noticed any error messages? 


We're here to help, just need some info.

Regards,

Ranjisha

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New Here ,
Jan 17, 2022 Jan 17, 2022

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Able?

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Adobe Employee ,
Jan 18, 2022 Jan 18, 2022

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Sorry, but I do not understand what you are trying to say. Can you please elaborate?

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New Here ,
Jan 24, 2022 Jan 24, 2022

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thank you, for trying to help ,but i got it to open for me again.

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