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Unable to process purchase

New Here ,
Jun 10, 2021 Jun 10, 2021

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tengo ya la subscription de 1 mes activa en mi telefono pero no me permite usar las funciones, la app no vincula la subscribcion y me aparece error 

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Mobile, Problem or error

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Adobe Employee ,
Jul 02, 2021 Jul 02, 2021

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@Fernanda5C1A 

 

We're sorry to hear you're unable to access the premium issues with your active subscription. Please verify you're login into Lightroom using the correct email. If you're still unable to activate your subscription please reach out to the appropriate app store for assistance. 

 

iOS: https://support.apple.com/en-us/HT202039

Android: https://support.google.com/googleplay/answer/7018481/

 

Let us know if this helps. 

 

Best, 

Careeeesa

 

Adobe | Community & Social Support Strategist | Lightroom

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Adobe Employee ,
Jul 13, 2021 Jul 13, 2021

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Hello @Fernanda5C1A 

Please try the help described here: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html 

 

If Restore Purchase fails to work, and the error message you mentioned says something about "duplicate purchase" this means you have another Lightroom account based on another email ID, and it is that other email address that is subscribed in Lightroom.  Please try signing into Lightroom with other email addresses you use, and see if you can find the subscribed account.

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