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tengo ya la subscription de 1 mes activa en mi telefono pero no me permite usar las funciones, la app no vincula la subscribcion y me aparece error
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We're sorry to hear you're unable to access the premium issues with your active subscription. Please verify you're login into Lightroom using the correct email. If you're still unable to activate your subscription please reach out to the appropriate app store for assistance.
iOS: https://support.apple.com/en-us/HT202039
Android: https://support.google.com/googleplay/answer/7018481/
Let us know if this helps.
Best,
Careeeesa
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Hello @Fernanda5C1A
Please try the help described here: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html
If Restore Purchase fails to work, and the error message you mentioned says something about "duplicate purchase" this means you have another Lightroom account based on another email ID, and it is that other email address that is subscribed in Lightroom. Please try signing into Lightroom with other email addresses you use, and see if you can find the subscribed account.