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Unable to purchase Premium on Lightroom for iPad (on earlier iOS 18 Beta)

New Here ,
Aug 21, 2024 Aug 21, 2024

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Hi.

 

I've used premium for Lightroom several times on my iPad. Today I experienced that i'm unable to even purchase from the App. Nothing happens when i press the Premium tools, sometimes it pops up a window that says "Something went wrong. Try again later."

 

I even tried on my iPhone and I stuggle with the same issue. What could be the problem?

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New Here ,
Aug 21, 2024 Aug 21, 2024

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I used another phone to subscribe and it worked. I believe the problem is that I use OS18 Beta on my devices.

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Adobe Employee ,
Aug 21, 2024 Aug 21, 2024

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Hi @maximilian_0499 

Thanks for your original message and also the follow up message.  I will check with the team to ensure the LR iOS app will be ready for iOS 18 purchases/subscriptions.

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Adobe Employee ,
Aug 21, 2024 Aug 21, 2024

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A quick follow up:

 

Using Apple Sandbox test purchases, the team has confirmed newer iterations of iOS 18 Beta do successfully complete purchases.  There were issues with earlier versions of iOS 18 Beta that blocked purchases.

 

I have modified the title of the post slightly to advise any affected users seeking help that the solution is to update to the latest iOS 18 beta/release currently available.

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