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Unable to view/import video(s) from SD card within Lightroom Mobile iPad app (import screen)

New Here ,
Jan 18, 2024 Jan 18, 2024

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I can no longer import videos from an SD card in Lightroom Mobile on my iPad. I’m running Lightroom version 9.1.0 on iPad OS 17.2. I am able to import photos from a connected SD card, but the videos on the SD card don't even show up. Can anyone help with suggestions on how can I import photos & videos together again via the Lightroom Mobile app from an SD card? I have a workaround, but it requires downloading all files onto my iPad prior to importing into Lightroom. I was last able to do a combined photo/video import from an SD card in late November 2023.

 

Any help/suggestions would be greatly appreciated as I'm running into dead ends with Adobe support. Thanks! 

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Adobe Employee , Jan 19, 2024 Jan 19, 2024

Direct Import from "Connected camera/card" does not support video import.  Videos will not appear in the file picker.  I don't think this is new behavior.

 

As a workaround, try Direct Import via the "Files" option, and then navigate to the folder on the attached storage/SD/Camera were videos reside.

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Adobe Employee ,
Jan 19, 2024 Jan 19, 2024

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Direct Import from "Connected camera/card" does not support video import.  Videos will not appear in the file picker.  I don't think this is new behavior.

 

As a workaround, try Direct Import via the "Files" option, and then navigate to the folder on the attached storage/SD/Camera were videos reside.

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New Here ,
Jan 19, 2024 Jan 19, 2024

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Thanks for the feedback @Charlie.D! I used the "Connected camera/card" option previously, so that's where my confusion lies. The "Files" option is a good workaround and does address duplicate entries, I think, or at least in a couple of small tests. Viewing in the "Files" option in a list format by "Name" and then grouped by "Date" seems to give a similar option to what you see in the "Connected camera/card" option, just not as visually appealing.

 

One question I have, which I haven't dove too much into yet; will multiple attempts to import the same file in the same album result in duplicate files in any way? I tried importing the same file twice and although the pop-up notification said that one file was successfully uploaded both times, only the first attempt changed the count in the album and all photos; I'm assuming that there just isn't logic in the notification po-ups to say that file already existed in the library/album. 

 

Thanks for the feedback as this comes after many hours with the Adobe support team on the same topic! I appreciate your feedback as I hadn't tried the "Files" option as I was trying to get back to the functionality that worked before, sounds like in error, but either way, your solution helps me do the imports all in one.

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