Unable to view photos offline in Lightroom Mobile

[keithz829]

I have version 10.2.1 of the Lightroom Mobile app for Android on my phone and I save all Album content locally.  That content is shared collections from LrC.

Lately, I have been unable to access any of the photos in My Albums when not connected to Wifi and using cellular data.  I used to be able to do that. 

Has there been a change to the app that prevents that?  Not being able to access those photos pretty much makes the Lightroom Mobile worthless to me.

TIA

[Sameer K · Accepted solution]

Hey, @keithz829. Welcome to the Lightroom Community. I'll help you figure this out. 

I've tried keeping my device entirely offline to verify this behavior change, but the app behaved as expected. Do you have a mobile manager or device 'performance-optimizing' application that can trigger the wiping off of caches for applications or delete unused files in the background? 

In Lightroom, go to menu > Local Storage > tap on the 'Details' dropdown to see the number of caches Lightroom holds on your device. You can save a few additional albums offline, verify if the Photo Cache grows, and verify when the albums become unavailable next time. 

Let me know how it goes. Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)