Unspecified slowness complaint

[bloombunny]

What is the point in keeping an adobe subscription when lightroom is laggy to the point I can't even use it? I have tried troubleshooting everything, even changing my graphics driver software over to studio, I've tried dedicating all my ram, it takes up 96% of my GPU and my PC isn't exactly cheap.

[Aleke]

Hi @bloombunny! Welcome to the community! I’m really sorry to hear about the frustrating experience you’re having with Lightroom. That kind of lag can definitely be annoying.

When you get a chance, could you share a bit more about what’s going on? Knowing which version of Lightroom you’re using and when the lag tends to happen—like if it kicks in after using a certain tool—would really help. Feel free to let us know the troubleshooting steps you've already tried so we don’t go over the same things again.

Also, if you could share your System Info, that would be super helpful. You can find it in Lightroom under Help > System Info. Just copy it into a text file and attach it here, or share it through something like Google Drive or WeTransfer—whatever’s easiest for you.

Thanks so much!
Alek

[bloombunny]

Desktop lightroom, updated - the lag is terrible when I try to mask, to the point where I have to close my app, I don't understand why I have to pay for software that doesn't work and doesn't get updated properly, i've tried it on multiple computers.

I've tried everything the internet suggests, I even factory reset my computer. 

Lightroom version: 8.3.1 x64 [ 20250505-2344-4fb7147 ] (May 5 2025)
NGL Version: 1.41.0.11
WF Version: 7.3 5f6f02e
VF Version: 1.0.154
HIL Version: 40501
CAI Version: c2pa-c/0.6.0 c2pa-rs/0.46.0
PH Version: 5.2

Operating system: Windows 11
OS Version: Windows 11 Home (2009)
Application architecture: x64
System architecture: x64
Computer model: Gigabyte Technology Co., Ltd. B550 GAMING X V2 / AMD Ryzen 7 5800X 8-Core Processor
Logical processor count: 16
Processor speed: 3.7 GHz
Real memory available to Lightroom: 32690.8 MB
Real memory used by Lightroom: 8457.5 MB (25.8%)
Virtual memory used by Lightroom: 16161.6 MB
Memory cache size: 0.0 MB

Internal Camera Raw version: 17.3.1 [ 2227 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 916MB / 14297MB (6%)
Camera Raw real memory: 918MB / 32690MB (2%)

Display: 1920x1080
System DPI setting: 96 DPI
Dark Mode: No
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: NVIDIA GeForce RTX 4060 Ti (32.0.15.7652) - 8 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU4, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

@Aleke 

It's so unbelievably frustrating that no one can find a fix for this

[bloombunny]

Opening lightroom on the web has no lag at all but it's not as good as the app.

[Aleke]

Hey @bloombunny!
Thanks for sharing your System Info — your setup looks solid to me and definitely capable of running Lightroom smoothly. I haven’t run into any lag when creating masks myself, so it’s a bit odd that you’re seeing this.

Could you try booting your machine in Safe Mode? That can help us figure out if another app or maybe even some malware is interfering with Lightroom.

Also, if you haven’t already, resetting Lightroom’s preferences might be worth a shot. Here’s how to do that:

Let me know how it goes

Alek

[bloombunny]

Hi @Aleke 

I've booted my machine in safe mode, factory reset my pc to make sure there's nothing lying i nthe background and reset my lightroom preferences. Nothing has worked so far.

[Aleke]

Hi @bloombunny
When you log in to Lightroom Web, could you check the left side of the screen near the Deleted section and see if there is a Sync Issues category? If you find any files there, try noting the file name, make a small edit or add a tag, and then give it a little time to see if the changes sync to the cloud.

Please make sure you have backups of the original images in the Sync Issues section. Once that is done, you can clear out anything in the Deleted section. After making these changes, let Lightroom run for at least an hour or two so it has time to catch up and settle.

Thanks so much
Alek

[bloombunny]

@Aleke 

No sync issues category. 

I contacted adobe support, they tried a remote fix by accessing my computer, they made the lag worse. They reset my lightroom preferences

[Aleke]

Hi @bloombunny! I'm really sorry to hear that things got worse after reaching out to support — that must be so frustrating. If you have a support case number, could you please send it to me in a DM? I’d love to take a closer look and see how we can make this right. Thanks so much!

Alek