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Updating App takes. a long time

New Here ,
Nov 09, 2021 Nov 09, 2021

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I've just updated the app on my iphone and it was the biggest regret of my life 😭 i got this on my screen stuck 2days already!!! Any solution how to fix this, I'm so afraid ending up uninstalling and reinstalling since I have saved so much photos and presets, and losing them was not an option 😭

4B878121-739E-416D-95BB-D63D4473C897.png

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iOS: iPhone, iPadOS

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Adobe Employee ,
Nov 09, 2021 Nov 09, 2021

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@kmbrlybrtl 

Please do not uninstall.  If you are a free user, deleting the app will delete all the photos, presets, etc. too.

 

Does it help if you force-quit and relaunch the app?  How about restarting the device?  Please let us know if this helps.

Also, please do a full iTunes/Mac OS Finder or Cloud backup of your device, in case additional troubleshooting is required.

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New Here ,
Nov 09, 2021 Nov 09, 2021

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Relaunched and force-quitting it multiple times already!!!! Restarting my phone a lot of times, none of it helps, so hopeless, any other solution options? 

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Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

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could you double check if your phone has still enaough storage left?  Just verify under iOS settings-> general->iphone storage.  - Guido/ Lr QE

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New Here ,
Nov 11, 2021 Nov 11, 2021

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I actually updated to a new phone, and here's the storage of both of them. Both are still stuck on the updated screen 3days already.

 

2B5A171D-BB81-4C1D-9343-6C9096BC01B2.jpeg

1F3C14E4-B0D4-4A19-95D6-1A61D6775941.jpeg

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Adobe Employee ,
Nov 11, 2021 Nov 11, 2021

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Apologies for the ongoing trouble, @kmbrlybrtl .  It's not clear what's causing this issue.  I'll send you a direct message with some questions soon.

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