Upgraded to iPhone 17pro, latest os, cannot sign into the LR mobile app

[RoamingDhabi]

I upgraded to the iPhone 17 pro, updated o/s, I launch LR mobile app, select to sign-in using my email address.  Can enter the address, but I cannot advance the screen to the password page as the continue button will not advance.  I am not using a screen protector, have rebooted the iphone numerous times, deleted the app, redownloaded, etc  and nothing seems to work.  My other apps are working fine so not sure if this is a bug with LR or else.  Thanks!

[Srishti Bali]

Hi @RoamingDhabi,

Thanks for reaching out. A few details will help us narrow this down:

• Are you signing in with an Adobe ID, Google account, or Apple ID?

• Does the Continue button look greyed out, or does it tap with no response?

• Are other Adobe apps, like Photoshop or Express, working normally on your phone?

• Could you also share a screenshot of the screen where you’re stuck?

Once we have this info, we can guide you further.

Regards,

Srishti

[RoamingDhabi]

I am using an email (not google or apple).  The continue button has no response.  All of the adobe products have this issue (photoshop, express, LR)  I also re-installed the latest apple software on my phone this morning with the same issues.  The adobe suite is the only applications that have this issue.  Attaching screen shot 

(Personal Information removed by Moderator.... screenshot was of email sign in)

[farah_2963]

I have exactly the same issue. I hope adobe will give proper update asap.

[Srishti Bali]

Hi @farah_2963 @RoamingDhabi

Sorry for the delayed response. Could you please share a bit more information about your network setup?

• Are you experiencing this issue while using cellular data?

• Does the same behavior occur on a specific Wi-Fi network?

• If possible, could you try signing in using a different Wi-Fi connection and let us know if the issue persists?

This will help us narrow down the cause.

Regards,

Srishti

[RoamingDhabi · Accepted solution]

Hi Farah

I first went to apple and to ensure there were no issues with my iphone (there were not, tech support went through all of the updates and everything was working).  Then I did spend some time with Adobe support, of which it is still unresolved (I never heard back), however, I knew it had to be a security/permission issue as I could sign in on my phone using Firefox, just not safari, long story short, when I moved from iPhone 16pro to iPhone 17pro, the cookies were blocked under settings (this was not the case with iPhone 16, so not sure if there is a new default or what, just over all annoying).

Go to Settings -> Apps -> Safari -> Advanced (at the very end of the section) -> Ensure "Block All Cookies" is disabled.

That fixed the issue and I was able to log into PS, LR, Express.

Hope that helps!