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Community Beginner ,
May 05, 2021 May 05, 2021

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I am trying to synch some .MP4 videos from my desktop to the cloud. I have a very strong Internet connection (312 Mbps down / 12 Mbps up, measured just now) and the files are roughly 500-600 MB each. I am running LR CC 4.2 and I have been trying for a week to synch these files, and they are not moving. I paid for a storage upgrade in my CC account specifically so I could back up ALL of my photos and videos to the cloud, but this is ridiculous. I also have a SmugMug account and everything uploads there without issue. 

Is there any way to not synch specific files? I have these files backed up to both Google Drive and my SmugMug, (WAY BETTER than Adobe) so if they're not backed up to Adobe it won't be the worst thing. But I want the videos to be kept in the same folder as the photos for catalog purposes. 

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Adobe Community Professional ,
May 13, 2021 May 13, 2021

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none of the various cc cloud options are designed for file storage.  they're more suitable for file sharing: https://helpx.adobe.com/creative-cloud/help/about-cloud-documents.html

 

that said, i don't know why you're having trouble syncing (by which i infer you've added files to your local sync folder and they are not uploading to your online cc storage).  there could be a file cc is interpreting as corrupt.

 

to debug, you could try syncing some fraction of your current sync folder.

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Community Beginner ,
May 20, 2021 May 20, 2021

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Thanks for the reply. It synced almost a TB of stuff, but there are just a few video files that won't sync. I've just deleted them from the project, so now everything else is synced just fine. It's frustrating, but it's also a matter of me trying to have multiple copies of everything all over the place. It's especially frustrating because so many other services have no issue with the syncing.

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Adobe Community Professional ,
May 20, 2021 May 20, 2021

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you're welcome 

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Adobe Community Professional ,
Jun 01, 2021 Jun 01, 2021

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Lightroom makes copies locally (within its internal catalog) before it uploads to the Cloud. As they are large files, is there a possibility this could be a space issue?

Although, if its trying to sync I guess it's paste that stage.


What happens when you just try one file... same issue?

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