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Using Premium Presets causes Lightroom to crash.

Community Beginner ,
Aug 19, 2023 Aug 19, 2023

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Just updated to Lightroom 6.5 two days ago and whenever I try to use one of the Premium Presets from Lightroom like "Enhance Portrait", it causes Lightroom to crash. After opening the program back up, it crashes again after trying to use it on a few more photos. It crashes every 4 or so photos when trying to apply the preset.

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Adobe Employee ,
Aug 20, 2023 Aug 20, 2023

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We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Aug 20, 2023 Aug 20, 2023

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Only a few times, a Microsoft crash report comes up. Most of the time the program either just closes on its own without warning, or stalls and becomes unresponsive and I have to go into task manager and end the task of Lightroom as it shows "not responding". It only every does all this when using the Premium Presets from Lightroom. Never with any of my presets or simple editing.

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Adobe Employee ,
Aug 20, 2023 Aug 20, 2023

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Have you reviewed the Microsoft Crash logs?

If no Adobe dialog appears, we do not have any information on file regarding the crash. A likely culprit is your Video Card's driver. The Adaptive presest you reference make heavy use of the GPU and the description sounds consistent with a Video Driver crash. Updating your driver is a good first step but without full information regarding your system and your video driver version, it is difficult to offer more advice.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Oct 10, 2023 Oct 10, 2023

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All the sudden within the last week, Adobe crash logs are now finally appearing when it crashes. I always click "send report" now.

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Adobe Employee ,
Oct 10, 2023 Oct 10, 2023

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Have you updated to 7.0, released today?
If you crash after updating to 7.0, then fill out the dialog using the same email address you use here in the forum and post back on this thread. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Oct 10, 2023 Oct 10, 2023

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Every crash report, I've been putting the same email address which is the one associated with this account.

 

After crashing 10+ times in 5 minutes, I finally just restarted my computer and the new Lightroom update prompted. I'm trying it right now and it seems to have fixed so far. It's much faster, not lagy, and hasn't crashed yet.

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Adobe Employee ,
Oct 10, 2023 Oct 10, 2023

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Crash reports from the old version 6.5 will be of little value to the engineers now that version 7.0 is out. If you are still crashing we will need the new reports. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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