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Vanished photos

New Here ,
Oct 31, 2021 Oct 31, 2021

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I randomly had 700 pictures vanished. Not in recently deleted or anything. Does anyone know how to get these back? If not does anyone know what happened? I definitely don't want this to happen again. Thank you 

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Adobe Community Professional ,
Nov 01, 2021 Nov 01, 2021

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Please give more information. Where these all your photos, or just a bunch of them? Are you sure that you did not just delete an album, so the photos are still in "All Photos"? Did you update the app just before it happened? Do you have a subscription or do you use the free app? Anything else you didn't tell us? What are the versions of Lightroom and of iOS? The less info you give, the less likely that somebody can help you.

 

-- Johan W. Elzenga

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Adobe Employee ,
Nov 01, 2021 Nov 01, 2021

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Hi @Jaylie5FB9 

Johan asks some good questions that might help us understand how this issue came to happen.

 

Let me ask: have you updated to the latest LR Mobile app for iOS, currently version 7.0.1?

 

If you can sign in using another device, or if you could sign into your same account in a web browser at https://lightroom.adobe.com/ do you see the missing photos?

 

I'll send you a direect message with steps to send the Lightroom team a diagnostic log.

 

Thank you,

Charlie

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