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Very slow synchronization in Lightroom mobile 6.1.0 (Arm8) on Samsung Galaxy

New Here ,
Feb 16, 2021 Feb 16, 2021

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When I sent my photos to Lightroom mobile, for 100 photos for example, it takes 2 days for them to sync and I can reload them on my smartphone.

How to speed up the transfer please?

Thank you 

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Mobile, Performance

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Adobe Employee ,
Feb 16, 2021 Feb 16, 2021

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Hi there,

 

Sorry that Lightroom on your smartphone is stuck syncing your images and is syncing them very slowly. 

 

Which version of Lightroom mobile are you using and what type of device are you using? Android or iOS?

 

Would you mind checking the steps mentioned in this article https://helpx.adobe.com/lightroom-cc/kb/stuck-syncing.html and let us know if that helps? 

 

Thanks,

Akash

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New Here ,
Feb 16, 2021 Feb 16, 2021

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Thank you for your interest in my concern.
The version of Adobe Lightroom 6.1.0 (Arm8) and I'm using a Samsung Galaxy Note 9 with Android

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Adobe Employee ,
Feb 18, 2021 Feb 18, 2021

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Thanks for the heads up.

 

Did the article I provided helped resolving the issue?

 

Regards,

Akash

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New Here ,
Feb 23, 2021 Feb 23, 2021

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Bonjour

No, the problem persists. Yesterday I uploaded 156 photos and this morning, there are still 96 to upload !!!!
Thanks

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Adobe Employee ,
Feb 26, 2021 Feb 26, 2021

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Does the app always runs in the foreground while images are being synced? Also, do you have a different mobile device available(at your home or office) to check if the upload speed are slow on Lightroom mobile app(signed in with your Adobe_ID)?

 

~Akash

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New Here ,
Feb 26, 2021 Feb 26, 2021

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Hello
Thank you for your interest in my problem.
I only have a smartphone, no computer.
I leave the application running during the night.
I had technicians come to check the speed of my box and in Wi-Fi I have 0.97 Mbs in upload.
Have a nice day

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