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Videos from Lightroom Mobile are not getting exported (Android)

New Here ,
Aug 06, 2022 Aug 06, 2022

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Uso versão paga, a opção de editar vídeo, está com problema. Não deixa eu salvar na galeria. 



{Title edited by Moderator}

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correct answers 1 Correct answer

New Here , Aug 12, 2022 Aug 12, 2022

I'm having the same problem. All videos fail when exporting. Using Huawei P30 and latest Android Lightroom version (premium). No problems when exporting photos.

 

Here's some screenshots 

 

Screenshot_20220812_194551_com.adobe.lrmobile.jpg

Screenshot_20220812_194623_com.adobe.lrmobile.jpg

Screenshot_20220812_194636_com.android.settings.jpg

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Adobe Employee ,
Aug 08, 2022 Aug 08, 2022

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Hi there,

 

Sorry about the trouble while saving videos from Lightroom Mobile. We're here to help.

Which version of Lightroom Mobile are you using? What happens when you try to save the video? Can you share your Android device version and specification? How much RAM and free storage do you have?

Do you get any error messages? 

 

Please log on to Lightroom web (https://lightroom.adobe.com) and confirm if everything is correctly synced; if so, please re-install the application.

 

Let us know if it helps.

 

Thanks.

Ranjisha

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New Here ,
Aug 12, 2022 Aug 12, 2022

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I'm having the same problem. All videos fail when exporting. Using Huawei P30 and latest Android Lightroom version (premium). No problems when exporting photos.

 

Here's some screenshots 

 

Screenshot_20220812_194551_com.adobe.lrmobile.jpg

Screenshot_20220812_194623_com.adobe.lrmobile.jpg

Screenshot_20220812_194636_com.android.settings.jpg

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New Here ,
Sep 07, 2022 Sep 07, 2022

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SO? 

Screenshot_20220907_110353_com.adobe.lrmobile.jpg

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Adobe Employee ,
Sep 07, 2022 Sep 07, 2022

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Thanks for the details. Does it happen when you export particular video file formats or all? Are you able to export it from Lightroom Web? Have you tried reinstalling the application so far? You can also share an affected file so we can try it on our end.

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New Here ,
Sep 30, 2023 Sep 30, 2023

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This is marked as solved but how do I solve it? Having the same issue 

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New Here ,
Oct 04, 2023 Oct 04, 2023

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I've tried reinstalling the app and I'm still having the failing message. Could someone fix it? How?

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New Here ,
Nov 07, 2023 Nov 07, 2023

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Screenshot_20231107_213804_Lightroom.jpg

 Dışa aktarma tamamlanamadı hatası veriyor ve düzelmiyor

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New Here ,
Jan 01, 2024 Jan 01, 2024

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Hi all,

 

hope you're doing good.

My gf is struggling with the same issue on her Huawei P30 Pro, and only with the videos shot with this device. She can export on her phone the videos shot with her camera and imported through the desktop app

 

I think I found a kind of a solution, or at least, found a way to bypass the issue :

 

1. Create an album

2. Turn it sharable through a link and allow .jpg download (seems to be working with videos)

3. Add your footage within this album

4. Copy the sharable link and paste it in Chrome

5. Download the edited video

6. Tell me if it does work for you too

7. Follow @gregplcca on IG if you're happy about that 😂

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