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Videos from Lightroom Mobile are not getting exported (Android)

New Here ,
Aug 06, 2022 Aug 06, 2022

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Uso versão paga, a opção de editar vídeo, está com problema. Não deixa eu salvar na galeria. 



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Adobe Employee ,
Aug 08, 2022 Aug 08, 2022

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Hi there,

 

Sorry about the trouble while saving videos from Lightroom Mobile. We're here to help.

Which version of Lightroom Mobile are you using? What happens when you try to save the video? Can you share your Android device version and specification? How much RAM and free storage do you have?

Do you get any error messages? 

 

Please log on to Lightroom web (https://lightroom.adobe.com) and confirm if everything is correctly synced; if so, please re-install the application.

 

Let us know if it helps.

 

Thanks.

Ranjisha

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New Here ,
Aug 12, 2022 Aug 12, 2022

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I'm having the same problem. All videos fail when exporting. Using Huawei P30 and latest Android Lightroom version (premium). No problems when exporting photos.

 

Here's some screenshots 

 

Screenshot_20220812_194551_com.adobe.lrmobile.jpg

Screenshot_20220812_194623_com.adobe.lrmobile.jpg

Screenshot_20220812_194636_com.android.settings.jpg

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New Here ,
Sep 07, 2022 Sep 07, 2022

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SO? 

Screenshot_20220907_110353_com.adobe.lrmobile.jpg

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Adobe Employee ,
Sep 07, 2022 Sep 07, 2022

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Thanks for the details. Does it happen when you export particular video file formats or all? Are you able to export it from Lightroom Web? Have you tried reinstalling the application so far? You can also share an affected file so we can try it on our end.

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