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Viewing album shared by photographer who has sincd died

New Here ,
Jun 03, 2022 Jun 03, 2022

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Hi there.

 

I was sent the link by my wedding photographer to access my wedding day photos in his album.

Unfortunately he has died and now the link doesn't work. I obviously don't want to disturb the family but on the other hand selfishly don't want to loose my photos. 

Anyone have any ideas what to do?

Thanks in advance 

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Community Expert ,
Jun 03, 2022 Jun 03, 2022

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These are Adobe user forums. Which Adobe app does this relate to?

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New Here ,
Jun 04, 2022 Jun 04, 2022

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Sorry. 

I presume it was light room. 

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Community Expert ,
Jun 04, 2022 Jun 04, 2022

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Your post has been moved from the Using the Community forum to the Lightroom forum.

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New Here ,
Jun 04, 2022 Jun 04, 2022

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Thank you 

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Community Expert ,
Jun 04, 2022 Jun 04, 2022

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LATEST

TBMK If the family of the Photographer cancelled his Adobe Account, then the photos would have only been available for 30days after cancellation (if his account contained >2Gb of images).

You only hope may be to talk to Adobe Support in a chat and explain your situation.

! Contact Customer Care

 

Regards. My System: Lr-Classic 12.0.1 Photoshop 24.0.1, ACR 15.0, Lightroom 6.0, Lr-iOS 8.0.8, Bridge 13.0, Windows-11.

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