Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
0

Wanted trial version but money charged

New Here ,
May 05, 2020 May 05, 2020

Copy link to clipboard

Copied

Hello, I've just subscribed Lightroom, wanted trial version, downloaded from App Store and my card was still charged. Lightroom is not what I wanted (to edit videos) and unsubscribed at last, but money is charged. I just wanted to use trial version to see if it was suitable on my needs. Helpp. I want refund. What can I do?

Views

414
Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 05, 2020 May 05, 2020

Copy link to clipboard

Copied

Contact your local Adobe office, or report this at https://feedback.photoshop.com. This is a user-to-user forum, so we can't help you with this issue.

-- Johan W. Elzenga

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 06, 2020 May 06, 2020

Copy link to clipboard

Copied

LATEST

If you cancel within 30 days they'll refund your money. If you don't cancel they'll keep your money and keep billing you. There should be an account management webpage for your subscription where you can do that easily. I don't think Adobe does 30-day free trials anymore. You just get refunded if you cancel that that ends up being the same thing,

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines