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When I sign in through my Apple ID I get a message saying my content is being migrated

New Here ,
Mar 30, 2022 Mar 30, 2022

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It's been weeks, I paid a monthly sub through my Apple ID last month, and I was able to use the premium perks to work on a few photos, but A couple of weeks ago I started getting a message that said my account was unavailable because my content was being migrated.

I think I've worked on 10 photos maximum maybe less.

I canceled the sub because of the same issue, but got billed a second month even when I couldn't use it so I used the support chat and they told me my account was locked because of a term violation. This is nuts, I only work on artwork for my music project so it doesn't make sense. I thought maybe opening a new account would be ideal because I really like your presets, so I paid for another sub for the new account ($4.99 premium) and I was able to use it for one night, the next morning my account didn't have the premium access.

I emailed the dedicated team my appeal but they never answered or replied. 

All of this was managed through the iPhone App Store.

Please help


1st account email: {removed by moderator for privacy}

2nd account email: {removed by moderator for privacy}

 

1236E978-5E50-4CFA-B84F-2512302A38DA.png

 

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Adobe Employee ,
Mar 30, 2022 Mar 30, 2022

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Hello @Alejandro23829425mp2a 

The Lightroom team saw your message via Appstore Review, but it was not clear how to contact you.  Now that you shared your account info, our team should be able to investigate and reply to you soon with more info.

Thank you!

BTW, I am hiding your email addresses in your post to protect your privacy

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New Here ,
Apr 07, 2022 Apr 07, 2022

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So it never got resolved and the dedicated team never replied to my appeal. I have no idea why I can't access my account, you guys did bill me a whole new month though. 

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Adobe Employee ,
Apr 07, 2022 Apr 07, 2022

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We are sorry for the inconvenience you have experienced.  Unfortunately, we cannot help resolve account access issues here in the Adobe Support Community.  Please contact customer care to help investigate your issue. 

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