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White screen after login

New Here ,
Dec 28, 2020 Dec 28, 2020

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Just downloaded Lightroom on a couple iOS 14 devices and am getting a white screen after login.  Not sure how to proceed. Tried deleting and reinstalling, used different logins, tried WiFi or cellular,  but no luck. Any advice ?

Thanks,

stefano

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Download and install, Problem or error

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correct answers 1 Correct answer

New Here , Jan 04, 2021 Jan 04, 2021
Thanks. I finally figured it out.I am using PiHole (similar to OpenDNS) to whitelist/blacklist domains on my network, and the "gravity" community list had blacklisted a whole bunch of addresses that appear to be necessary for  LR to work. I must have whitelisted at least 12+, some of which make no sense at all.It would have been VERY helpful if LR posted an actual error message instead of a white screen.Best regards,Stefano

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Adobe Employee ,
Jan 04, 2021 Jan 04, 2021

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Have you tried to restart your device to see if that makes a difference? - Guido/ Lr MobileQE

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New Here ,
Jan 04, 2021 Jan 04, 2021

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Thanks. I finally figured it out.

I am using PiHole (similar to OpenDNS) to whitelist/blacklist domains on my network, and the "gravity" community list had blacklisted a whole bunch of addresses that appear to be necessary for  LR to work. I must have whitelisted at least 12+, some of which make no sense at all.

It would have been VERY helpful if LR posted an actual error message instead of a white screen.

Best regards,

Stefano

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines