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(Win10) Lightroom list of masks not showing on dual monitor (1080p+4k)

Community Beginner ,
Jul 22, 2022 Jul 22, 2022

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If I open Lightroom CC on my Eizo FlexScan EV3895 monitor (3840x1600), masks briefly show in the mask list but then disappear completely. The same happens when I create a new mask. It quickly flashes in the mask list and then disappears (see Pic 2). 

 

However, if I open Ligthroom on my laptop screen first, everything is fine (see Pic 1).  Masks still show if I move Lightroom window from the laptop screen to the bigger Eizo screen. This is a workaround, but really annoying.

 

I have tried to resize Lightroom window to a smaller size and reopen it to mimic the window size of the laptop screen on the big screen. This doesn't make any difference. So, masks only show up, if LR is first opened on the laptop screen.

 

I don't have any other issues apart from this. 

 

LR CC Mask Issue - Pic 2 (masks OK).jpgLR CC Mask Issue - Pic 1 (no masks).jpg

 

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Lenovo Thinkpad 470s + Eizo FlexScan EV3895 (via HDMI)

Windows 10 Pro, Version 10.0.19044 Build 19044

Processor Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz, 2712 Mhz, 2 Core(s), 4 Logical Processor(s)

Intel® HD Graphics 620

20 GB RAM

80 GB free disk space

 

 

{Thread title updated by moderator}

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Adobe Employee ,
Jul 22, 2022 Jul 22, 2022

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Hi there,

 

Thanks for reaching out. We are sorry for the trouble with Lightroom. I'd love to help you figure this out.

 

Could you please share the specific version of Lightroom you are working on? Have you set the external display as primary in Windows settings? Do you experience this behavior with only Lightroom? Do any other applications also behave similarly?

 

Have you tried any troubleshooting steps?

 

Go to the following location and set the scaling options in the explorer to find out what works best for your multi-monitor setup.

  • C:\Program Files\Adobe\Adobe Lightroom CC
  • Right-click on Lightroom.exe > Properties > Compatibility > Change Settings for all users > Change High DPI Settings > High DPI Scaling Overide > Check the option 'Override High DPI scaling behavior.' > Scaling Performed by > Test & choose from the following options one by one > Application , System & System (Enhanced)
  • Apply each of these settings as a test.

 

If this does not work, please share a video recording of this behavior.

Thanks!

Sameer K

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Community Beginner ,
Jul 27, 2022 Jul 27, 2022

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LATEST

RESOLVED
Thank you for your response! It seems that this issue was resolved after I updated Intel HD 620 display drivers. 

Lightroom version is 5.4


I was prompted to do the update while trialling Photoshop which didn't show image thumbs at all (just gray squares). This issue was resolved too after the display driver update.

 

I'll keep these high DPI scaling tips on mind, if I have any further issues.

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